The Broadlex Difference

There are countless commercial cleaning services out there, and every single one of them will look you in the eye and tell you why they’re better than their competitors, why you’ll be happier you chose X over Y and, and how much better your bottom dollar’s going to be as a result. And, to be honest, much of what they’re saying might very well be true.

We can’t speak for other companies, and we’re certainly not going to be drawn into the arrogance of rival abuse. All we can do is present to you who we are – something we’ve come to call the Broadlex difference.

It all starts with the company – the philosophy we have here at Broadlex; based upon, but not restricted to, service. Though it goes beyond simple service. It’s performing our tasks with a smile, with care and attention to detail.

This care comes largely from the people we employ. We know exactly the person we’re looking for at Broadlex – you can’t miss this trait: the one of exceeding expectations. It might be a question asked, or perhaps even a suggestion – anything that lets us know this person proudly shares our own personality as a company and brand.

Our people are trained to the highest industry standards – qualified to ensure your cleaning requirements are met with no mind paid to shortcuts, “forgetting” or anything less than professional cleaning service.

It may sound like a strange statement to make, but everyone has a brain. It’s surprising how many people “forget” this. Broadlex loves brains. More specifically, we love our people using their brains; we encourage our people to think how things can be done better, we want our people to engage in frequent two-way conversation with management on our client’s sides, discussing things before they become issues. This helps build trust and breaks down the walls of an “Us Vs Them” attitude. We’re not interested in sides of the fence, we see every contract we honour as an opportunity to work alongside our partners in delivering service they simply couldn’t get anywhere else.

In our experience, some workplaces change everyday, and as a result, this open conversation is instrumental in enabling us to perform our jobs to the standard our clients require. It helps us mould our service around their needs much better.

And, of course, not forgetting to smile is a big one for us, too. A simple friendly comment or gesture can make an enormous difference.

This our difference.

And how do we know these genuinely are differences? Contract renewal after contract renewal tell us so.

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