What to look for when hiring a commercial cleaning company

In Australia alone, there are a huge number of commercial cleaning companies competing for tender opportunities. With so many to choose from, it can be really difficult to decide which one will most effectively service your cleaning needs. In this post, we’ve outlined the key things to consider before hiring a commercial cleaning service. It’s a good idea to do your research and cover all of these things in the initial planning stages. That way, you can be assured that you won’t need to think about cleaning until the contract is up for renewal.

Legal frameworks

If a commercial cleaning company is reputable, they will abide by the industry’s legal frameworks and recommendations. The first one is insurance. Before hiring a cleaning service, check that they are insured. This is for your own security: if there are any accidents or breakages while they are on your site, they will be liable for the damages. The best companies will have a written policy regarding insurance, and they should have no problem with letting you read over it. Alternatively, you can verify their policy through the insurance company named on their website. The second thing to check is the company’s license. Every cleaning service should have a license that grants them permission to operate in commercial spaces. Finally, check the company’s accreditations. It’s standard for cleaning companies to be certified in Quality Assurance, Risk Management, and OH&S Systems.

Service offer

Before hiring a cleaning company, you should be clear on the types of services they offer. Make sure that you get a quote and agree to the scope of work before you sign the contract, and commence work. In addition, you should familiarise yourself with the company’s pricing. Their prices should be fair and relative to the work involved. While affordability is a major factor, just know that sometimes, low prices mean a lower standard of work. Ask yourself these questions: Is the price realistic for the amount of work? Does the price fit with your budget?

Reputation

At one level, a company’s accreditations speak to their credibility. However, it’s also useful to find out how the company is viewed by other clients. By doing this, you will gain an insight into the more ‘personal’ side of the company, rather than just the technical angle. If you would like to know a little more about the company’s reputation, try calling some of their referrals. These clients should be able to confirm whether the company is honest, trustworthy, and reputable. They will let you know if the quality of work is high and consistent, and how long they held the contract with that company (which speaks volumes). Finally, consider how long the professional cleaning company has been in business. This not only conveys their experience and expertise, but it also speaks to their business savvy and resilience.

Employees

Before hiring a cleaning service, it’s important to find out a bit of information about their employees. The two key areas to explore are prescreening and training. Firstly, does the company prescreen their employees? Do they call their references or run background and police checks? You are trusting cleaning staff in your working space, often after hours, so security is a major consideration. Secondly, does the company train their employees? The best commercial cleaning companies will have formal training programs that they require their staff to participate in.


 

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