Archive for November, 2012

Let’s talk

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Wednesday, November 28th, 2012

No seriously, let’s talk. Communication is of paramount importance in the commercial cleaning industry. You can have industry-best practices carried out by highly qualified staff and competence coming out of your proverbial ears, but if you don’t have great communication, in our minds, you’ve got nothing. The best workers on the planet become ineffective without communicating with each other.

This communication happens on all levels. We place particular importance on our communication with our partners. Real problems rarely arise for us, and we put this down simply to open communication with our partners. Issues are raised all the time – experience may tell us that a particular way of working isn’t working, perhaps new situations present themselves within old scenarios – the details are just that; details. We like to confront issues straight away and head on, before they become problems. As far as we’re concerned it’s the only way to work. With open and honest communication, processes become smoother than a freshly-ironed handkerchief; life is made infinitely easier, and the sense of a real partnership develops. We value this above everything else.

We also encourage communication between our own employees – active communication leads to better planning, sounder strategies and a more definite way forward. Greater efficiency is much easier to achieve when all tentacles of a single entity are engaging with each other; this thinking is not new, it’s not even revolutionary. It’s the basic model countless businesses around the world attribute their success to. Why shouldn’t we? With communication as our solid base, the rest of our business is just screaming to be built.

What we complement our communication with is our industry-best practices, our highly qualified staff and our peerless competency. This is a recipe for success in anyone’s language, in any business.

 

Think about this

Do you not think you’re worth the very best your money can buy? We certainly do.

And we also know that if a business is not offering the best of something, there are countless other ones that will. It could be best price, it might be best service, or best results – it might even be best image. Who knows?! What we’re concerned about is offering you the best of everything we possibly can, resulting in, ultimately “Best possible partner” territory.

Our aim is to answer your every cleaning need, to respond positively to every question, to overcome anything on the road to becoming the best possible commercial cleaning company possible – and that is best achieved through communication.

We offer you comprehensive cleaning solutions that you don’t have to question.

What is the secret to an effective cleaning team?

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Wednesday, November 28th, 2012

The secret is, there is no secret at all. In fact, the answer is perfectly obvious: effective communication. But whilst the answer might be a given to many, it’s actually surprisingly common that communication isn’t, well, all that effective at all.

This communication extends far beyond simply site cleaners and site managers. Naturally, effective communication internally, is paramount to running a successful company, but in the contract cleaning game, it encompasses much more than that.

Firstly, and most importantly, there needs to be ongoing communication. By establishing open channels of communications from the very beginning, the waters of the river of partnership run smoothly. Problems are overcome with a minimal of fuss, potential dangers are avoided before their realisation and “working partnership” comes with consummate ease.

It’s a very easy thing to say that site managers are the brains, and the site cleaners are their ears and eyes; we feel this might be simplifying things a little too much. All of the cleaners at reputable commercial companies are likely to have been trained to the highest national standards – they’re trained to see things that others may miss.

Because over and above what we call fields of expertise (i.e. a given employee specialising in one area of cleaning and maintenance), commercial cleaning companies should ensure that each and every employee is first and foremost a great communicator. This is one major aspect of professionalism.

In actual fact, the only real difference between site managers and site cleaners is the level of legal responsibility, the site manager being the designated “buck-stops-here” employee for a particular site, and the one to whom site cleaners report. But in terms of capabilities, there’s not a lot in it, to be truthful.

The aim of industry leading commercial cleaners (apart from providing peerless services and exceeding clients’ expectations), is giving clients’ peace of mind. When a client no longer has to think about their cleaning services; their contractor is doing an excellent job.

OH&S requirements for commercial cleaning sites

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Wednesday, November 28th, 2012

These days most commercial cleaning work is serviced by contractors. A flow-on effect of this is the rise in workers compensation premiums from 2.67% to 10.52%. This notable increase has resulted in greater emphasis being placed on OH&S requirements to ensure that contract cleaning is carried out in the safest possible way.

The process should begin during the planning stage. Both the client and the contracted cleaning company have a responsibility to each other to clearly demonstrate their respective commitments to specific health and safety requirements.

 

Two sides of the story

Generally speaking, one of the main tenets of the contractual agreement from the property owner’s/manager’s side is the guarantee of a safe working environment for the cleaning contractors. This includes under normal day-to-day duties, but also heavily applies to post-hazardous situations, ensuring that work can and will only resume after an area has been deemed safe again.

Cleaning contractors are required to demonstrate that they possess the below systems which property owners/managers generally now regard as an absolute minimum:

  • Compliance with Health and Safety legislative requirements
  • OHS managements systems
  • Compliance with workers comp. and injury management requirements
  • Risk Management systems
  • OHS Incident notification
  • OHS Performance reporting
  • Property Specific Safety Management Plan

 

The above accreditations need to be proven before cleaning equipment has even been touched. Despite common misconception – commercial cleaning is inaccurately reflected by an individual in overalls boasting a sub-standard vacuum cleaner. This industry has become a science, and credible cleaning contractors provide safe and structured services.

To maintain a certain level of standard; cleaning contractors need to provide their staff with career development and ongoing training. Whether the individual executing the cleaning services or overseeing them – being able to identify issues before they become problems is becoming a necessity.

Supervisors and managers are now more commonly able to identify potential hazards and risks without the necessity to engage OHS consultants. This means immediacy in developing real solutions to avoid the avoidable, as well as cost savings for clients.

The Broadlex Difference

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Wednesday, November 28th, 2012

There are countless commercial cleaning services out there, and every single one of them will look you in the eye and tell you why they’re better than their competitors, why you’ll be happier you chose X over Y and, and how much better your bottom dollar’s going to be as a result. And, to be honest, much of what they’re saying might very well be true.

We can’t speak for other companies, and we’re certainly not going to be drawn into the arrogance of rival abuse. All we can do is present to you who we are – something we’ve come to call the Broadlex difference.

It all starts with the company – the philosophy we have here at Broadlex; based upon, but not restricted to, service. Though it goes beyond simple service. It’s performing our tasks with a smile, with care and attention to detail.

This care comes largely from the people we employ. We know exactly the person we’re looking for at Broadlex – you can’t miss this trait: the one of exceeding expectations. It might be a question asked, or perhaps even a suggestion – anything that lets us know this person proudly shares our own personality as a company and brand.

Our people are trained to the highest industry standards – qualified to ensure your cleaning requirements are met with no mind paid to shortcuts, “forgetting” or anything less than professional cleaning service.

It may sound like a strange statement to make, but everyone has a brain. It’s surprising how many people “forget” this. Broadlex loves brains. More specifically, we love our people using their brains; we encourage our people to think how things can be done better, we want our people to engage in frequent two-way conversation with management on our client’s sides, discussing things before they become issues. This helps build trust and breaks down the walls of an “Us Vs Them” attitude. We’re not interested in sides of the fence, we see every contract we honour as an opportunity to work alongside our partners in delivering service they simply couldn’t get anywhere else.

In our experience, some workplaces change everyday, and as a result, this open conversation is instrumental in enabling us to perform our jobs to the standard our clients require. It helps us mould our service around their needs much better.

And, of course, not forgetting to smile is a big one for us, too. A simple friendly comment or gesture can make an enormous difference.

This our difference.

And how do we know these genuinely are differences? Contract renewal after contract renewal tell us so.

Transition of Services

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Monday, November 26th, 2012

Change.

Change is often a most necessary thing. It heralds the new and paves the way for advancement. It is often welcomed, but the transition can be enough to scare people into delaying change for as long as possible.

 

Why?

On the road to getting things right, transition phases usually bring with them teething problems. When you’re talking sizeable contracts worth hundreds of thousands, or even millions of dollars, these issues can become very costly.

 

Commercial cleaning contracts – transition of services.

Broadlex is able to complete the transition process from day one, by providing seamless services without impacting the core business of our client’s site. We believe strongly that the success of any operation and that laying the foundations to a new relationship is largely dependent upon effective communication – something that we take great pride in.

 

The logistics.

Organised management and excellent communication means we can work to our clients’ logistical requirements. In our 43+ years in business, we’ve become highly experienced and capable in taking over incumbent contracts. We cover all aspects of the contract to ensure every thing necessary is considered for the smoothest possible transition.

We organise for the timely delivery of all equipment and chemicals, planned around the required start date, so we’re ready to hit the ground running from the very start.

Broadlex will provide an Implementation Plan for the transition of services. The proposed program and timetable will include, but is not limited to, the following crucial aspects:

  • Appointment of staff
  • Induction and training of staff including Broadlex Emergency Hotline service
  • Provision of equipment, chemicals and stores readily available when the contract commences
  • Involvement of all cleaners in company and site specific induction and training programs
  • Communications/meetings
  • Ongoing communications between onsite Cleaning Supervisor, Broadlex management and client personnel.

 

We’ve found the way in which we conduct our business and how we a professional transition of services, not only allows for peace of mind for our clients – but also mitigates risks where possible.

You won’t notice a thing

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Monday, November 26th, 2012

When you don’t notice where we’ve been, we know we’re doing our job properly, and so will you. This is something we strive for in every partnership at Broadlex – a silent partner of sorts, so to speak.

Why?

Because “clean” doesn’t attract attention; clean is silent. Clean must be viewed one step removed. When something is clean you can take in the entire picture all at once, and it pleases: foveal (or central) and peripheral come together in a symphony of visual bliss. The mind loves clean, it loves order and it loves being able to look at the bigger picture without distraction.

Introduce an element of “unclean” into the picture, and you introduce noisy distraction, which instantly takes the focus of the greater whole – it allows the mind to settle on something it wishes was not there: the unclean. Then it remembers its dislike of things that, “aren’t as they should be”. Problems then arise.

 

Why risk it?

The consequences of unclean or untidy can be as varied as they are unwanted. From the most harmless end of the scale, it simply doesn’t look nice to have things not as clean or tidy as they could be, and let’s be honest you’re not looking at employing a commercial cleaning company for things to look untidy.

On the opposite end of the scale, lives can be lost. Sound over the top? Not to a professional commercial cleaning company whose middle name is OH&S, like Broadlex. “Untidy” or “unclean” in industrial workplaces could mean exposure to hazardous chemicals, increased risks of slipping onto hard surfaces – it could mean the difference between someone being exposed to any number of hazards. Or not.

 

We’re at your professional service

Upon contacting Broadlex, we’ll promptly organise a personal, on-site meeting to go through your exact requirements. Room by room, task by task and we’ll help formulate the best way forward. Being experts in commercial cleaning, we’re confident we can devise a plan that best suits your needs, whatever they may be. We’re also confident in our ability to meet our duties every time.

We have the expertise, and more importantly the qualification, the deal with any situation related to our business. We work to the highest standard to ensure that

Nothing is out of place, nothing is left to chance and nothing is as it shouldn’t be.

Which brings us back to our original point: when you don’t notice where we’ve been, we know we’re doing our job properly, and that’s just the way like it.

Trust

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Sunday, November 18th, 2012

Trust – it’s grown into one of those words that have become tossed around with far too much flippancy. Every product, every brand seems to be screaming to potential customers how only they can be trusted for playing this or that specific role in your life.

Trust doesn’t come simply by telling people, “You can trust me”; married couples can say this. People that have known each other for a long time can say, “Trust me”, and have it really mean something. But meeting someone for the first time, or perhaps before a depth of any level has been established, telling people you can trust them is often greeted with cynicism.

Is it possible that trust has become an untrustworthy word?

 

Trust genuinely means something

Trust still means something to Broadlex – its genuine meaning is something we live by, and we understand that this is something that cannot be told in the first meeting. Trust is a living thing – the seeds of trust are planted when we first meet, and it’s up to the respective parties as to whether this trust grows and prospers, or whether it withers and dies.

Our trust comes from the confidence that we can not only do the job well, but that we can do the job better than anyone. Our client retention rates are testament to this.

And trust is whole different ballgame when you’re referring to airport security. Since world events at the start of this century, security has become paramount in so many aspects of our lives, especially where travel is concerned; and the most heavily scrutinised industry is air travel.

 

Trust is the only word you can use with airports

Cleaners are no longer simply men and women with un-tucked shirts, sporting brooms and dirty caps ensuring something looks clean; it’s become a science. There are qualifications mandatory to performing many tasks within industries, proper handling of chemicals and situations, and incredibly strict security checks necessary before anyone has any hope whatsoever of being classified a “Cleaner”.

It’s very interesting to note, then, that Broadlex not only currently holds the contract for major and regional airports around the country, but our work has been so highly regarded that contracts have been re-signed on more than one occasion to continue doing what we’re doing.

This includes standard areas, such as baggage check-in, terminals and club lounge areas, as well as incredibly sensitive areas, such as security screening areas, jet bases and customs areas.

We’ve been servicing the airline industry for more than 20 years. In this time, we’ve built up immense trust – our employer knows exactly what they’re getting with us, and they also know that as the industry evolves and refines, we’re on the leading edge of this. Our employees are encouraged to refresh and re-train at regular intervals, ensuring the highest standards and latest methods are implemented in meeting our daily duties, and meaning their workplace – and public areas – are kept clean, hygienic and appealing to the thousands of people that use these areas every day.

We trust you’ll be genuinely satisfied with our service. We invite you to contact us with any questions.