Archive for the ‘ Cleaning methods ’ Category

Let’s talk

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Wednesday, November 28th, 2012

No seriously, let’s talk. Communication is of paramount importance in the commercial cleaning industry. You can have industry-best practices carried out by highly qualified staff and competence coming out of your proverbial ears, but if you don’t have great communication, in our minds, you’ve got nothing. The best workers on the planet become ineffective without communicating with each other.

This communication happens on all levels. We place particular importance on our communication with our partners. Real problems rarely arise for us, and we put this down simply to open communication with our partners. Issues are raised all the time – experience may tell us that a particular way of working isn’t working, perhaps new situations present themselves within old scenarios – the details are just that; details. We like to confront issues straight away and head on, before they become problems. As far as we’re concerned it’s the only way to work. With open and honest communication, processes become smoother than a freshly-ironed handkerchief; life is made infinitely easier, and the sense of a real partnership develops. We value this above everything else.

We also encourage communication between our own employees – active communication leads to better planning, sounder strategies and a more definite way forward. Greater efficiency is much easier to achieve when all tentacles of a single entity are engaging with each other; this thinking is not new, it’s not even revolutionary. It’s the basic model countless businesses around the world attribute their success to. Why shouldn’t we? With communication as our solid base, the rest of our business is just screaming to be built.

What we complement our communication with is our industry-best practices, our highly qualified staff and our peerless competency. This is a recipe for success in anyone’s language, in any business.

 

Think about this

Do you not think you’re worth the very best your money can buy? We certainly do.

And we also know that if a business is not offering the best of something, there are countless other ones that will. It could be best price, it might be best service, or best results – it might even be best image. Who knows?! What we’re concerned about is offering you the best of everything we possibly can, resulting in, ultimately “Best possible partner” territory.

Our aim is to answer your every cleaning need, to respond positively to every question, to overcome anything on the road to becoming the best possible commercial cleaning company possible – and that is best achieved through communication.

We offer you comprehensive cleaning solutions that you don’t have to question.

What is the secret to an effective cleaning team?

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Wednesday, November 28th, 2012

The secret is, there is no secret at all. In fact, the answer is perfectly obvious: effective communication. But whilst the answer might be a given to many, it’s actually surprisingly common that communication isn’t, well, all that effective at all.

This communication extends far beyond simply site cleaners and site managers. Naturally, effective communication internally, is paramount to running a successful company, but in the contract cleaning game, it encompasses much more than that.

Firstly, and most importantly, there needs to be ongoing communication. By establishing open channels of communications from the very beginning, the waters of the river of partnership run smoothly. Problems are overcome with a minimal of fuss, potential dangers are avoided before their realisation and “working partnership” comes with consummate ease.

It’s a very easy thing to say that site managers are the brains, and the site cleaners are their ears and eyes; we feel this might be simplifying things a little too much. All of the cleaners at reputable commercial companies are likely to have been trained to the highest national standards – they’re trained to see things that others may miss.

Because over and above what we call fields of expertise (i.e. a given employee specialising in one area of cleaning and maintenance), commercial cleaning companies should ensure that each and every employee is first and foremost a great communicator. This is one major aspect of professionalism.

In actual fact, the only real difference between site managers and site cleaners is the level of legal responsibility, the site manager being the designated “buck-stops-here” employee for a particular site, and the one to whom site cleaners report. But in terms of capabilities, there’s not a lot in it, to be truthful.

The aim of industry leading commercial cleaners (apart from providing peerless services and exceeding clients’ expectations), is giving clients’ peace of mind. When a client no longer has to think about their cleaning services; their contractor is doing an excellent job.

Transition of Services

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Monday, November 26th, 2012

Change.

Change is often a most necessary thing. It heralds the new and paves the way for advancement. It is often welcomed, but the transition can be enough to scare people into delaying change for as long as possible.

 

Why?

On the road to getting things right, transition phases usually bring with them teething problems. When you’re talking sizeable contracts worth hundreds of thousands, or even millions of dollars, these issues can become very costly.

 

Commercial cleaning contracts – transition of services.

Broadlex is able to complete the transition process from day one, by providing seamless services without impacting the core business of our client’s site. We believe strongly that the success of any operation and that laying the foundations to a new relationship is largely dependent upon effective communication – something that we take great pride in.

 

The logistics.

Organised management and excellent communication means we can work to our clients’ logistical requirements. In our 43+ years in business, we’ve become highly experienced and capable in taking over incumbent contracts. We cover all aspects of the contract to ensure every thing necessary is considered for the smoothest possible transition.

We organise for the timely delivery of all equipment and chemicals, planned around the required start date, so we’re ready to hit the ground running from the very start.

Broadlex will provide an Implementation Plan for the transition of services. The proposed program and timetable will include, but is not limited to, the following crucial aspects:

  • Appointment of staff
  • Induction and training of staff including Broadlex Emergency Hotline service
  • Provision of equipment, chemicals and stores readily available when the contract commences
  • Involvement of all cleaners in company and site specific induction and training programs
  • Communications/meetings
  • Ongoing communications between onsite Cleaning Supervisor, Broadlex management and client personnel.

 

We’ve found the way in which we conduct our business and how we a professional transition of services, not only allows for peace of mind for our clients – but also mitigates risks where possible.

You won’t notice a thing

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Monday, November 26th, 2012

When you don’t notice where we’ve been, we know we’re doing our job properly, and so will you. This is something we strive for in every partnership at Broadlex – a silent partner of sorts, so to speak.

Why?

Because “clean” doesn’t attract attention; clean is silent. Clean must be viewed one step removed. When something is clean you can take in the entire picture all at once, and it pleases: foveal (or central) and peripheral come together in a symphony of visual bliss. The mind loves clean, it loves order and it loves being able to look at the bigger picture without distraction.

Introduce an element of “unclean” into the picture, and you introduce noisy distraction, which instantly takes the focus of the greater whole – it allows the mind to settle on something it wishes was not there: the unclean. Then it remembers its dislike of things that, “aren’t as they should be”. Problems then arise.

 

Why risk it?

The consequences of unclean or untidy can be as varied as they are unwanted. From the most harmless end of the scale, it simply doesn’t look nice to have things not as clean or tidy as they could be, and let’s be honest you’re not looking at employing a commercial cleaning company for things to look untidy.

On the opposite end of the scale, lives can be lost. Sound over the top? Not to a professional commercial cleaning company whose middle name is OH&S, like Broadlex. “Untidy” or “unclean” in industrial workplaces could mean exposure to hazardous chemicals, increased risks of slipping onto hard surfaces – it could mean the difference between someone being exposed to any number of hazards. Or not.

 

We’re at your professional service

Upon contacting Broadlex, we’ll promptly organise a personal, on-site meeting to go through your exact requirements. Room by room, task by task and we’ll help formulate the best way forward. Being experts in commercial cleaning, we’re confident we can devise a plan that best suits your needs, whatever they may be. We’re also confident in our ability to meet our duties every time.

We have the expertise, and more importantly the qualification, the deal with any situation related to our business. We work to the highest standard to ensure that

Nothing is out of place, nothing is left to chance and nothing is as it shouldn’t be.

Which brings us back to our original point: when you don’t notice where we’ve been, we know we’re doing our job properly, and that’s just the way like it.

Trust

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Sunday, November 18th, 2012

Trust – it’s grown into one of those words that have become tossed around with far too much flippancy. Every product, every brand seems to be screaming to potential customers how only they can be trusted for playing this or that specific role in your life.

Trust doesn’t come simply by telling people, “You can trust me”; married couples can say this. People that have known each other for a long time can say, “Trust me”, and have it really mean something. But meeting someone for the first time, or perhaps before a depth of any level has been established, telling people you can trust them is often greeted with cynicism.

Is it possible that trust has become an untrustworthy word?

 

Trust genuinely means something

Trust still means something to Broadlex – its genuine meaning is something we live by, and we understand that this is something that cannot be told in the first meeting. Trust is a living thing – the seeds of trust are planted when we first meet, and it’s up to the respective parties as to whether this trust grows and prospers, or whether it withers and dies.

Our trust comes from the confidence that we can not only do the job well, but that we can do the job better than anyone. Our client retention rates are testament to this.

And trust is whole different ballgame when you’re referring to airport security. Since world events at the start of this century, security has become paramount in so many aspects of our lives, especially where travel is concerned; and the most heavily scrutinised industry is air travel.

 

Trust is the only word you can use with airports

Cleaners are no longer simply men and women with un-tucked shirts, sporting brooms and dirty caps ensuring something looks clean; it’s become a science. There are qualifications mandatory to performing many tasks within industries, proper handling of chemicals and situations, and incredibly strict security checks necessary before anyone has any hope whatsoever of being classified a “Cleaner”.

It’s very interesting to note, then, that Broadlex not only currently holds the contract for major and regional airports around the country, but our work has been so highly regarded that contracts have been re-signed on more than one occasion to continue doing what we’re doing.

This includes standard areas, such as baggage check-in, terminals and club lounge areas, as well as incredibly sensitive areas, such as security screening areas, jet bases and customs areas.

We’ve been servicing the airline industry for more than 20 years. In this time, we’ve built up immense trust – our employer knows exactly what they’re getting with us, and they also know that as the industry evolves and refines, we’re on the leading edge of this. Our employees are encouraged to refresh and re-train at regular intervals, ensuring the highest standards and latest methods are implemented in meeting our daily duties, and meaning their workplace – and public areas – are kept clean, hygienic and appealing to the thousands of people that use these areas every day.

We trust you’ll be genuinely satisfied with our service. We invite you to contact us with any questions.

Cleaning chemicals: how to know if your cleaning company is using safe, quality products

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Thursday, October 11th, 2012

What chemicals should be avoided in cleaning?

In the cleaning industry, many  products are labeled with the word “caution.” This means that they are strong enough to use for industrial or commercial cleaning, but they need to be handled by trained professionals. In order to avoid any work safety or health issues, your cleaning provider should not be using any products labeled with “poison/danger”, “warning” or “flammable.”

Below is a list of chemicals that are considered unsafe to use in cleaning operations.

  • Dichlorobenzene – This chemical is extremely dangerous because of its carcinogenic qualities. Cleaning sprays containing this chemical have been banned in many areas around the world. What happens if you use this?
  • Chlorine – While chlorine is an acceptable product to use for swimming pools, in an undiluted form it poses several risks. It is highly corrosive and capable of damaging skin and eyes. Chlorine can also cause carcinogenic chemicals to form in waste water supplies, and should therefore be avoided in cleaning.
  • Synthetic fragrances – These usually contain dozens of chemicals derived from petroleum, and they affect the air quality when used indoors. Exposure to these fragrances prolonged periods of time can lead to serious health problems such as? In fact, research conducted by The National Institute of Occupational Safety in the US found that one third of substances used in the fragrance industry are toxic.
  • Triclosan – Some disinfectants contain this chemical, which is known to create bacterial resistance and produce dangerous side products such as?. In Canada, concerns about triclosan’s potential danger have led to its complete ban.

What ‘green’ cleaning products are available?

‘Green’ products are by far the safest and most environmentally sustainable choice for commercial cleaning companies and their clients. Many green cleaning products have been developed to the point where they rival the stronger chemicals in quality and efficiency. While the Australian government does not regulate cleaning products, there are several ‘eco labels’ that determine whether a product is ‘green’ or not. Good Environmental Choice Australia (GECA) is one of the most reputable associations that undertakes these product assessments.

‘Green’ products have the following characteristics:

  • Chemical-free
  • Biodegradable
  • Low volatile organic compounds
  • Renewable
  • Non-hazardous and non-toxic
  • Contain no phosphorus
  • Minimise the use of resources and water
  • Use recycled content
  • Environmentally sustainable

How can you find out if your cleaning provider is using safe products?

When it comes to cleaning products, unfortunately, the industry is very lightly regulated. Aside from the Green Stamp in Western Australia, there are no specific programs that are authorised to certify cleaning products. However, the easiest way to ensure that your cleaning provider is operating in a safe way is to check their accreditations. The certifications for Quality Assurance, OH&S, Environmental Management, and Risk Management are all granted by third parties that enforce high global standards. If your cleaning provider has these qualifications, this means they have been deemed trustworthy, credible, and ethical.

 

What does ancillary services mean?

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Thursday, October 11th, 2012

The cleaning industry is varied and segmented, and most companies supply components of these segments. While “cleaning” and “property maintenance” are fairly standard services, large commercial cleaning companies will also have the resources and manpower to offer “ancillary services.” Ancillary services are specialised, ad hoc tasks that fall outside a standard cleaning or maintenance service. In simpler terms, they are any extra “odd jobs” that a client might need done. However, the tasks involved in ancillary services often require their own skill sets, which is why not every cleaning company are able to offer them.

Here at Broadlex, we have the resources and ability to perform these specialised jobs for our clients if the need arises. In fact, we integrate ancillary services with our core offering of cleaning, property maintenance, and site management. By responding to all of our clients’ cleaning needs in this way, Broadlex alleviates any worries on their behalf.

In this post, we have outlined the types of tasks that can be classified as ancillary services.

Maintenance work

This category encompasses any ad hoc, external work that may not be necessary for every client. When assessing the need for these kinds of services, factors such as space, budget, and length of the contract are taken into account.

  • Pest control
  • Landscaping
  • Gardening and trimming
  • Waste reduction and recycling programs

Needs-basis services

Like the name suggests, these tasks are done only when required. Usually, they are staggered and done at various intervals throughout the year. This applies to tasks like pressure washing or carpet cleaning. Otherwise, they are done in response to special and emergency cleaning circumstances. This includes tasks like graffiti removal.

  • Special event cleaning services
  • Carpet cleaning
  • Window cleaning
  • Blind cleaning
  • Upholstery cleaning
  • Computer room services
  • Escalator cleaning
  • Food service sanitation
  • Surface floor care and slip testing
  • Pressure washing
  • Graffiti removal
  • Quick response cleaning
  • Sanitary services
  • Disaster recovery services – i.e. cleaning up after floods or fires

Commercial cleaners offer these kinds of labour-intensive services in order to maintain the cleanliness and image of their clients’ properties. From a client’s perspective, ancillary services offer a sense of security and support that their contracted cleaning company will be able to cater for any cleaning requirement the company may require.